Terms & Conditions

TERMS & CONDITIONS FOR BUYERS
If you are looking to buy an item, please read below:

  1. We sell ONLY 100% authentic branded goods. All items sold are stated as pre-owned or new.
  2. Please read the description of the item before confirming an order. For pre-owned bags, we describe all flaws and imperfections objectively to give you a clear idea of its condition prior to purchase.
  3. Designer goods are given a 3 day money back guarantee only on Authenticity issues. For such claims, we require a written statement from a boutique manager supporting the claim. You will be refunded in the full amount in this event. Return charges borne by the buyer.
  4. For orders made with full payment, you may still cancel the order (except for pre-order items) before it is shipped out. However, 10% of the full payment amount will be forfeited and the remainder will be refunded to you. Please note that cancellation is no longer permitted once the item has been shipped out; therefore please ask all questions to clear your doubts prior to confirming an order.
  5. Apart from (3.) and (4.) above, all sales are FINAL. All purchases made are subject to our terms and conditions, and agreeing to purchase from us means you have accepted the conditions of the items as they are.
  6. Shipping is done via Pos Laju twice a week. All prices shown on this blog are inclusive of shipping fee to locations in Malaysia. Delivery time frame for locations within Malaysia is approximately 3-5 working days. For shipping outside of Malaysia, the charges are dependent on the delivery address and the weight of the item. If you live outside of Malaysia, please contact us for further information before making payment. All orders will only be shipped out once full payment has been received.
  7. Custom delays are beyond our control and as such we are not responsible for them. Please also note that it is the buyer’s responsibility to pay import duty, if any.
  8. If you would like to place an order for an item, please copy the following Order Form and email it to us at dsirebags@hotmail.com:

    9. DSIRE BAGS Order Form
    Name:
    Contact Number:
    Delivery Address:
    Email Address:
    Item Description:
    Item Code:

    We practise a “first come first serve” basis. This means that the first customer to send us a fully completed Order Form will have the item reserved for 24 hours while awaiting payment. All full payments or deposits must be made within those 24 hours and we must receive the proof of said payment within that time frame as well. In the case of deposits, it must be a deposit of 10% and the outstanding amount must be settled within 3 working days. If the buyer is unable to do so, we reserve the right to sell the item to other buyers and the deposit will be forfeited.

  9. For Pre-Order Burberry Blue Label items exclusively from Japan, please send us a fully completed Order Form. Cancellations are strictly not permitted for pre-order items as these items are purposely bought upon your requests. Please make a 30% deposit into our bank account and send us your proof of payment. We will inform you via email/phone once the bag has been purchased and you will need to pay the outstanding amount immediately. Proof of payment is required as usual. You will receive your exclusive pre-order bag in about 3 weeks’ time. If we are unable to source the item you requested, then we will refund you the deposit in full.
  10. Please bank in your payment(s) to the following bank account:

    11. Bank: MAYBANK
    Account Holder: Chan Su Lin
    Account Number: 107246055523

    OR

    Bank: HSBC
    Account Holder: Jean Lee Ung Cheng
    Account Number: 071113609025

    Once payment has been made, please email us your proof of payment immediately in order for us to acknowledge receipt of your payment.

    What is proof of payment?
    Online Banking – Please copy the successful transaction screen (including the Reference Number for the transaction) and email it to us.
    ATM Deposit – Please scan or snap a digital photo of the deposit slip and email it to us.

    Why must you do so?
    We may receive similar payments from other customers and our banking system does not always inform us the identity of the payer, therefore we require proof of payment from you in order to confirm receipt of your payment.


TERMS & CONDITIONS FOR SELLERS
If you are interested to sell an item, please read below:

  1. Bags must be of authentic designer brands and in good condition. We STRICTLY DO NOT accept fakes, imitations or replicas!!
  2. For sellers residing in Penang, you have 2 options:

    3. a) You may let us keep the bag in our possession from the time of inspection until it is sold. This is the preferred method as we can save time and effort thus creating a more efficient process.

    b) You may keep the bag in your possession. We will attach a security tag(s) to your bag and wrap it in clear plastic to ensure that it is not used again or swapped with a different bag after we inspect it. This is also to keep the bag in good condition for the new buyer. We will collect the bag from you immediately once we receive an order for it. If you will be away from Penang then you should inform us beforehand so that we will know whom to contact if we need to collect your bag while you are away. Once we have collected the bag from your contact person, we will send you an email to confirm.

  3. For sellers living elsewhere, you need to ship the bags to us for inspection. Bags must then be kept in our possession until it is sold.
  4. Once you agree to the terms of our consignment service, you cannot request for the bag to be returned to you or to cancel the consignment agreement for at least a minimum period of 30 days. If the bag has not been sold by us after 30 days, you may request for your bag to be returned to you or to cancel the consignment agreement upon paying a handling fee of RM10. Return charges are borne by the owner of the bag.
  5. If you would like to have your bag returned to you or to cancel the consignment agreement before 30 days is up, you will need to pay a handling fee of RM20. Return charges are borne by the owner of the bag.
  6. If you are interested to sell your authentic designer bags, please copy and email the following details to us at dsirebags@hotmail.com:

    7. Consignment Details
    Name:
    Contact Number:
    Address:
    Email Address:
    Model Name:
    Model Number:
    Item Description (Please state all flaws and imperfections):
    Date of Purchase:
    Original Purchase Price:
    Minimum Asking Price:
    ***Please attach several photos of your bag to the email for our viewing.***

  7. Once we have reached an agreement on the minimum asking price, we will send you a Consignment Agreement which you will need to fill in and sign then return it back to us. Please let us know if you have any further enquiries.
  8. The seller is required to fully disclose all flaws and imperfections pertaining to the bag to enable us to arrive at a fair minimum asking price for resale. We reserve the right to amend the minimum asking price based on our own discretion and professional opinion, upon inspection of the bag.
  9. We reserve the right to return any bags which we deem unsalable after a certain period of time. We also reserve the right to return immediately or refuse to sell any bags after inspecting it and finding good reason(s) that we are unable to market or sell the bag. Return charges are borne by the owner of the bag.
  10. Trade-in is also available (on selected items only) on a case by case basis, subject to our terms and conditions.
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